| What it is | An agent runtime you embed in your own product — website widget plus a REST and SSE API | Cloud platform: AI-native helpdesk (Desk) plus a visual Agent Studio, managed on Botpress infrastructure |
| Pricing model | Priced per monthly active user; with your own key, messages are unlimited on every plan | Per-conversation: $150/mo for 250 conversations (Plus, billed annually), overage packs at $0.50–0.65 per conversation; LLM spend is bundled into the conversation quota |
| Overage control | No metered conversations — nothing to auto-recharge and nothing to expire | Auto-recharge cannot be turned off (their FAQ); unused pack conversations expire at month end |
| Who pays for inference | You do, directly — bring your own provider key and pay list price with zero markup | Bundled into the conversation quota, so model spend and platform spend cannot be separated or shopped |
| Bring your own LLM key | Yes, on every tier including free — add models on your own provider keys (any OpenAI-compatible endpoint or OpenRouter); plus an optional per-request end-user BYOK mode admins can enable | Documented, but Enterprise-only: their SDK docs route "use your own LLM" through a sales conversation. On self-serve plans LLM spend is bundled into per-conversation pricing |
| Manage from a coding agent (MCP) | Hosted MCP server in the official registry: connect Cursor or Claude Code over OAuth and provision agents, knowledge, and the embed snippet — no local install | ADK dev tooling ships a local MCP server (`adk mcp`) so coding assistants can work with your running dev project |
| Build style | Config-as-code agents over REST — or let your coding agent set everything up via MCP; admin dashboard included | Visual flow builder (Studio) with an agent SDK (ADK); polished no-code/low-code experience |
| Built-in channels | Website widget + REST/SSE API today; other channels bridge through your backend | Webchat and WhatsApp on all plans; webchat white-labelling from Plus; voice on Enterprise only |
| Knowledge grounding | Knowledge bases with RAG plus typed knowledge graphs; grounded answers with source attribution | Knowledge bases with vector storage (100 MB free / 1 GB Plus / 5 GB Team), tables for structured data |
| Data portability | Agents, knowledge, and session history are readable and exportable through the API; agent config lives as code in your repo | Vendor-managed cloud; storage capped by tier with a $40/mo expansion add-on |