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Terms of Service

Last updated: July 23, 2026

1. Agreement

These Terms of Service (the “Terms”) govern access to and use of the website at syntheticbrew.ai and the SyntheticBrew Cloud platform (together, the “Service”), provided by Synthetic AI Inc, a Delaware corporation with its address at 2810 N Church St, PMB 155747, Wilmington, Delaware 19802-4447, USA (“Synthetic AI,” “we,” “us,” or “our”).

By creating an account, placing an order, or using the Service, you agree to these Terms. “You” means you individually or the entity you represent; if you accept on behalf of an entity, you represent that you have authority to bind it. The agreement takes effect on the date you first access the Service and continues until terminated as described in Section 13.

These Terms, together with any order form we mutually accept, form the entire agreement for the Service. Our Privacy Policy explains how we handle personal information, and our Brand Usage Terms govern use of our trademarks.

2. Definitions

  • “Cloud” — SyntheticBrew Cloud, our hosted software-as-a-service platform for building and running AI agents, including its APIs, admin dashboard, chat widget, and documentation.
  • “Customer Data” — data and content submitted to the Service by or on behalf of you or your end users, including prompts, messages, uploaded documents, knowledge-base content, agent and schema configurations, and AI-generated outputs.
  • “Agent” — an AI-powered capability you build or configure through the Service.
  • “Beta Features” — any feature identified as alpha, beta, preview, experimental, or early access.
  • “Third-Party Services” — services not provided by us that connect to or interoperate with the Service, including LLM providers you configure, MCP servers, and other integrations.
  • “Fees” — the charges for your selected plan as listed on our pricing page or in an order form.
  • “Subscription Term” — the monthly or annual billing period you select, including each renewal.

3. Scope: Cloud and services

Cloud is governed by these Terms.

Custom integration and build services are scoped, priced, and delivered under separately agreed statements of work. Those agreements control for that work; these Terms fill any gaps.

4. Accounts

  • You must be at least 18 years old and provide accurate, current registration information, and keep it updated.
  • Keep your credentials confidential. You are responsible for all activity under your account, including activity by teammates you invite and end users of agents you deploy.
  • Notify us immediately at [email protected] if you suspect unauthorized access to your account.
  • If your account belongs to an entity, the entity controls the workspace and everything published under it.

5. Subscriptions, fees, and billing

  • Plans and pricing. Current plans, prices, and plan limits (including monthly active user, schema, and knowledge-base document limits) are listed on the pricing page. The free plan is free; paid plans are billed monthly or annually.
  • Payment. Payments are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method the Fees, plus applicable taxes, for each Subscription Term. Keep your billing information current.
  • Automatic renewal. Subscriptions renew automatically for successive Subscription Terms at the then-current price unless you cancel before the renewal date. Cancellation stops future renewals; paid access continues through the end of the current Subscription Term.
  • Cancellation and downgrade. You can cancel or downgrade in your billing settings. After a paid plan ends, your account downgrades to the free plan and retains your data, subject to free-plan limits.
  • Price changes. We may change prices with at least 30 days’ notice; changes apply from your next renewal.
  • Taxes. Fees exclude taxes, which you are responsible for, other than taxes on our income.
  • Refunds. Except as stated here or required by law, Fees are non-refundable and payment obligations non-cancelable, including for non-use or unused plan capacity. We will refund or credit the prepaid, unused portion of Fees if: (a) applicable law requires it; (b) we confirm a duplicate charge or billing error; (c) we terminate your paid Service without cause before the end of a paid Subscription Term; or (d) you terminate for our uncured material breach under Section 13. No refund is due where your account is suspended or terminated for cause. Initiating a chargeback or payment dispute does not cancel your subscription; to request a refund, email [email protected] with your account email and transaction details.

6. Acceptable use

You may use the Service only lawfully and in accordance with these Terms. You will not, and will not permit anyone else to:

  • Use the Service to violate any law, infringe intellectual property or privacy rights, or transmit unlawful, defamatory, or fraudulent content.
  • Resell, sublicense, or offer the Service to third parties as a hosted or managed service, or use it to build a competing product or service. For clarity, this does not restrict you from serving your own end users through agents, chat widgets, or applications you build on the Service — that is its intended use.
  • Reverse engineer, decompile, or attempt to extract the underlying software from the Service, except to the extent this restriction is prohibited by law.
  • Probe, scan, or test the vulnerability of the Service, circumvent authentication or usage limits, or interfere with or overload the Service or its users, including denial-of-service attacks.
  • Gain or attempt unauthorized access to accounts, systems, or data of others.
  • Use the Service in violation of export control or sanctions laws, or from a country subject to comprehensive United States sanctions.

AI-specific rules

  • Do not mislead anyone into believing AI-generated output was solely human-generated where the law requires disclosure.
  • Do not use the Service to make fully automated decisions producing legal or similarly significant effects on individuals without appropriate human oversight.
  • Do not use the Service for applications where failure could lead to death, personal injury, or severe damage — including weapons, life support, and safety-critical control systems.
  • You are responsible for reviewing AI output before acting on it or distributing it, as described in Section 8.

We may monitor the Service for abuse and may remove content or suspend access as described in Section 13. We may also compile aggregated, anonymized statistics about Service usage that do not identify you or your Customer Data; we retain all rights in such statistics.

7. Customer Data

  • You own it. As between you and us, you retain all rights to Customer Data. We claim no ownership of your prompts, documents, configurations, or outputs.
  • Our license. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as needed to provide, secure, and support the Service, to prevent or address technical issues, and as required by law.
  • Your responsibilities. You are responsible for the accuracy and legality of Customer Data and warrant that you have the rights and consents needed to submit it. If your agents collect personal data from your end users, you must provide those users a privacy policy that complies with applicable law — you are the controller of their data, and we process it on your behalf.
  • No training. We do not train AI models on Customer Data. See the Privacy Policy for how AI interaction data flows with your own LLM key versus the demo key.

8. AI output

Artificial intelligence is probabilistic. Output generated by agents may be inaccurate, incomplete, or unsuitable for your purpose, even when grounded in your data — grounding and retrieval reduce errors but do not eliminate them. Output is provided for your evaluation; do not rely on factual claims, code, or recommendations in output without independent verification, and do not treat output as professional (legal, medical, financial) advice. You are solely responsible for the decisions you make and the content you publish based on output, and for how your end users are permitted to use it.

9. Intellectual property

  • The Service, including its software, design, and documentation, is owned by Synthetic AI and its licensors and is protected by intellectual property laws. Third-party components incorporated into the Service remain subject to their own license terms. No rights are granted except as expressly stated in these Terms.
  • “SyntheticBrew” and our logos are trademarks of Synthetic AI Inc. Use of them is governed by our Brand Usage Terms.
  • If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation.
  • We may identify you as a customer by name and logo on our website and in sales materials, factually and in accordance with your brand guidelines. You may opt out at any time by emailing [email protected]; any use beyond name and logo (such as a case study) requires your prior written consent.

10. Confidentiality

Each party may receive non-public information from the other that a reasonable person would understand to be confidential, including business, technical, and product information (“Confidential Information”). The receiving party will use it only in connection with the Service, protect it with at least reasonable care, and share it only with employees, affiliates, and advisors who need it and are bound by comparable confidentiality obligations. These obligations do not apply to information that is or becomes public without breach, was known before disclosure, is received lawfully from a third party, or is independently developed. A party may disclose Confidential Information when legally compelled, giving the other party prior notice where legally permitted.

11. Beta features

Beta Features are provided for evaluation, “as is,” without warranty, support, or liability of any kind. They may change, break, or be discontinued at any time and may never become generally available. Plan limits and these Terms otherwise apply to their use.

12. Third-party services

The Service interoperates with Third-Party Services — most importantly the LLM provider you configure with your own API key, MCP servers you connect, and integrations you enable. Third-Party Services are governed by their own terms and privacy policies, and we do not control and are not responsible for their availability, accuracy, pricing, or conduct. Data you route to a Third-Party Service (for example, prompts sent to your LLM provider) is handled under that provider’s terms. We are not liable for losses arising from Third-Party Services, including a provider’s decision to change, suspend, or discontinue its service.

13. Suspension and termination

  • By you. You may stop using the Service at any time and may delete your account in Settings. Deletion is permanent: your account and Customer Data cannot be restored afterward.
  • Suspension. We may suspend the Service immediately if we reasonably believe your use violates Section 6, threatens the security, stability, or reputation of the Service or others, or is required by law or a governmental authority, or if Fees are overdue. We will give notice and an opportunity to cure where practicable.
  • Termination for cause. Either party may terminate if the other materially breaches these Terms and fails to cure within 14 days of written notice. We may also terminate if a suspension under this section is not resolved within 30 days.
  • Termination for convenience. We may terminate free accounts, or accounts inactive for 24 months or more, on reasonable notice.
  • Effect. On termination, your access ends and we will delete Customer Data in accordance with the Privacy Policy. Sections that by their nature should survive — including accrued payment obligations, Sections 8, 9, 10, 14, 15, and 16 — survive termination.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNTHETIC AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE. YOUR USE OF THE SERVICE AND RELIANCE ON ANY OUTPUT IS AT YOUR OWN RISK.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) SYNTHETIC AI’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Any dispute the parties cannot resolve through good-faith negotiation within 14 business days of written notice will be submitted to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party consents to their personal jurisdiction and waives objections to that venue. To the extent permitted by law, you waive the right to participate in any class, collective, or representative action against Synthetic AI. Nothing in this section deprives a consumer of mandatory protections of the law of their habitual residence.

17. Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or utility failures, and failures or capacity limitations of upstream LLM or infrastructure providers. The affected party will notify the other and resume performance as soon as reasonably possible.

18. General

  • Changes to these Terms. We may revise these Terms by posting the updated version with a new “Last updated” date, and we will give reasonable notice of material changes by email or in the product. Continued use after the effective date constitutes acceptance.
  • Notices. We may notify you via the Service or the email on your account; keep it current. Notices to us go to [email protected] or to Synthetic AI Inc, 2810 N Church St, PMB 155747, Wilmington, Delaware 19802-4447, USA.
  • Assignment. Neither party may assign these Terms without the other’s consent (not to be unreasonably withheld), except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
  • Severability; waiver. If a provision is unenforceable, it will be reformed to the minimum extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver.
  • No third-party beneficiaries. These Terms create no rights in favor of third parties.

19. Contact

Synthetic AI Inc
2810 N Church St, PMB 155747
Wilmington, Delaware 19802-4447, USA
Email: [email protected]